Term and Conditions

1. Introduction

ROPER Shop (“we,” “us,” or “our”) operates the website redwesternbootsus.com, offering a range of products including Cowboy Boots, Everyday Boots, Fashion Boots, Outdoor Boots, and Shoes. Our target customers are individuals who value durability, style, and authenticity in footwear, from outdoor enthusiasts to urban dwellers. Our website reflects a rustic yet modern style, emphasizing craftsmanship and customer commitment. These Terms and Conditions cover all aspects of your interaction with us, from browsing to post-purchase support.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the website without permission.
• Ensure that you are of legal age to enter into binding contracts in your jurisdiction (typically 18 years or older).
• Monitor your orders and contact us promptly with any issues, such as delivery delays or product defects.

Failure to comply with these obligations may result in the termination of your access or orders.

3. Products and Services Description

ROPER Shop specializes in handcrafted footwear designed for reliability and authenticity. Our product lines include:

• Cowboy Boots: Ideal for western enthusiasts, blending tradition with comfort.
• Everyday Boots: Versatile options for daily wear, built to last.
• Fashion Boots: Trendy designs that combine style with durability.
• Outdoor Boots: Rugged footwear for adventures, made with quality materials.
• Shoes: A variety of casual and functional footwear.

All products are described accurately on our site, including sizes, materials, and care instructions. We reserve the right to update product details or discontinue items without prior notice. If a product is out of stock, we may cancel the order and notify you, with a refund if payment was made.

4. Order and Payment Terms

Placing an Order

To place an order, browse our site, select items, and proceed to checkout. You’ll need to provide shipping details and payment information. By submitting an order, you confirm that all information is correct and that you agree to pay the total amount, including taxes and shipping fees.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number via email once your order ships. We ship worldwide, except to some Asian countries and remote areas, as specified on our site.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you authorize us to charge the total amount at the time of purchase. If a payment fails, we may cancel your order. We do not store your payment details on our servers.

Shipping and Delivery

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipping.
• Free Shipping: For orders over $50, via EMS, with delivery in 15-25 business days after shipping.

Delivery times may vary based on your location and customs processing. You are responsible for any import duties or taxes in your country.

5. Returns, Exchanges, and Refunds

We want you to be completely satisfied. If you’re not happy with your purchase, you may return or exchange items within 15 days of receiving your order.

Return and Exchange Process

1. Submit a Request: Contact our customer care team at [email protected] within 15 days using the provided template. Include your order number, product details, and reason for return.
2. Wait for Authorization: We’ll respond within 2 business days with a Return Authorization Number and shipping instructions. Do not send items back without this authorization.
3. Package and Ship: Include the original packaging, all tags, and a completed return form. Ship to: ROPER Shop Returns, 1331 Green Hill Road, Fayetteville, US 72701. Return shipping is your responsibility unless the return is due to our error.
4. Processing: Once received, we’ll process your return within 3-5 business days and notify you via email.

Refund Information

Refunds are issued to the original payment method within 5-7 business days after processing. Original shipping fees are non-refundable. For exchanges, if the desired item is out of stock, we’ll issue a refund and notify you when it’s available.

Exceptions

For hygiene reasons, we cannot accept returns on shoes that show signs of wear or have been worn outdoors. All returned footwear must be in original, unworn condition with protective soles intact. If you receive damaged or defective items, contact us immediately for a replacement or refund, and we’ll cover shipping costs.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of ROPER Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

7. Liability Limitations

ROPER Shop strives to provide accurate information and quality products, but we are not liable for:

• Delays or failures due to circumstances beyond our control, such as natural disasters or customs issues.
• Minor variations in product color or size due to screen settings or manufacturing processes.
• Indirect damages, such as loss of profits, arising from your use of our website or products.

Our total liability for any claim related to your purchase is limited to the amount you paid for the product. This does not affect your statutory rights under consumer protection laws.

8. Privacy and Data Protection

We value your privacy and handle your personal data in accordance with our Privacy Policy (available on our website). By using our site, you consent to the collection and use of your information for order processing and customer service. We do not sell your data to third parties.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state where our company is based. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Fayetteville, US. We encourage you to contact us first at [email protected] to resolve any issues amicably.

10. Changes to Terms and Conditions

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the bottom of this page will indicate the latest version. Continued use of our site after changes constitutes acceptance of the revised terms.