Our Commitment to You
At ROPER Shop, we stand behind our craftsmanship just as we stand behind our customers. Whether you’re riding the range or walking city streets, we’re committed to ensuring your experience with us is as reliable and authentic as the boots we craft.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – For orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Note: We ship worldwide except for some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Promise
We want you to be completely satisfied with your authentic Western boots. If for any reason you’re not happy with your purchase, you can return or exchange items within 15 days of receiving your order.
Return & Exchange Process
Step 1: Submit Your Request
Contact our customer care team within 15 days of receiving your order using the template below.
Step 2: Wait for Authorization
We’ll respond within 2 business days with a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.
Step 3: Package and Ship
Include the original packaging, all tags, and the completed return form. Ship to:
1331 Green Hill Road
Fayetteville, US 72701
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ROPER Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s) and Size(s)]
Reason for Return: [Please specify – Size, Fit, Damage, etc.]
I understand that I have 15 days from receipt to return items in original condition with all tags and packaging.
Please provide Return Authorization Number and shipping instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Information
- Refund Timeline: Once we process your return, refunds will be issued to your original payment method within 5-7 business days.
- Refund Method: Refunds will be processed through the same payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or defective merchandise.
Exchange Information
Exchanges are subject to product availability. If the item you want is out of stock, we’ll issue a refund and notify you when it becomes available again.
Important Exceptions
Non-Returnable Items
For hygiene reasons, we cannot accept returns on Shoes that show signs of wear or have been worn outdoors. All returned footwear must be in original, unworn condition with all protective soles intact.
This applies to all our products including Cowboy Boots, Everyday Boots, Fashion Boots, Outdoor Boots, and Shoes.
Damaged or Defective Items
If you receive damaged or defective merchandise, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all shipping costs.
Questions About Returns?
Our customer care team is here to help you ride off into the sunset satisfied.
Response Time: 1-2 business days
Thank you for choosing ROPER Shop. We’re committed to ensuring your experience with us is as reliable and authentic as the boots we craft.