FAQ

Product Questions

What types of boots do you offer?

We specialize in a variety of boots to suit every lifestyle, including Cowboy Boots, Everyday Boots, Fashion Boots, Outdoor Boots, and Shoes. Each pair is crafted with authentic Western style and durability, perfect for fashion-forward individuals who value quality and adventure.

Are ROPER boots suitable for everyday wear?

Absolutely! Our Everyday Boots and other collections are designed for comfort and longevity, blending Western heritage with modern practicality. Whether you’re exploring the city or enjoying the outdoors, our boots are made to be trusted companions.

Do you offer boots for different climates or terrains?

Yes, our Outdoor Boots are built to handle various environments, while all our boots feature sturdy craftsmanship. If you have specific needs, feel free to contact us for personalized recommendations.

Shipping & Delivery

Where do you ship to?

We ship globally to most countries, bringing the spirit of the American West to your door. However, we currently cannot deliver to some remote locations and certain areas in Asia. We’re always working to expand our reach!

What are your shipping options and costs?

We offer two main shipping methods to ensure your boots arrive safely and promptly:

• Standard Shipping: Carried by DHL or FedEx, delivered in 10-15 business days after shipping for $12.95. Ideal for upcoming adventures with full tracking.
• Free Shipping: Carried by EMS, delivered in 15-25 business days after shipping, free on orders over $50. Perfect for planning ahead and enjoying complimentary delivery.

How long does order processing take?

Orders are processed within 1-2 business days. Our craftsmen then carefully inspect and prepare your boots for their journey to you.

Can I track my package?

Yes! For Standard Shipping, you can track your package every step of the way with our premium carrier partners like DHL or FedEx. If you have issues, email us at [email protected].

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied. If your boots don’t fit your adventure perfectly, you have 15 days from the delivery date to initiate a return or exchange. Your satisfaction is our priority, as we believe the right boots should feel made just for you.

How do I start a return or exchange?

Contact our customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through the process to ensure it’s smooth and hassle-free.

Are there any conditions for returns?

Returns must be in original condition with tags attached. For full details, refer to our return policy or reach out to us directly.

Payment & Account

What payment methods do you accept?

We welcome all major credit cards and secure payment options for a smooth shopping experience: Visa, MasterCard, JCB, and PayPal.

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and manage your preferences easily.

Is my payment information secure?

Yes, we use industry-standard encryption and trusted partners like PayPal to ensure your payments are safe and worry-free.

General Inquiries

How can I contact customer service?

Email us at [email protected] or write to us at 1331 Green Hill Road, Fayetteville, US 72701. We’re here to help with any questions about your delivery or experience.

What makes ROPER Shop unique?

ROPER Shop combines deep Western roots with global reach, offering handcrafted boots that embody adventure and style. Every delivery carries the legacy of Western craftsmanship and the promise of new stories.